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The resort employees were fantastic; very friendly, helpful, gave us daily Espanol instructions, and worked very hard to make the guests feel at home. Loved it. Our staff attach a great importance to our guests well-being and have the pleasure to make you live unforgettable experiences at each visit. Tripadvisor gives a Travelers Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor. Dear Ms. Yolanda, Thank you so much for taking the time to leave us your feedback on your recent experience at Occidental at Xcaret Destination. I do hope we have availability for your next visit. We appreciate your feedback and we hope to have you stay with again. Smoke detector There are 9 bars and 11 restaurants. Dear Pauline S, Wow! Most of the employees are way too pushy for sales. I really loved the wild-life style of the hotel. We are thrilled to know that beside this, you had a wonderful time. Our staff work hard every day to make sure that you have nothing but the best experience while your time here. I have stayed here twice as I really do love it! Occidental at Xcaret Destination also allows guests to participate in excursions to the Mayan ruins and the archaeological sites of Chicen Itza. If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking. There was built up sludge in the corners of the showers. Option son how often you wanted the room serviced. It was so uncomfortable. I assure you that I will share your comments with the corresponding departments to make sure to avoid any other incident of this kind. Rediscover flavors in their characteristic refined presentation. Onsite food and beverages are included in the room price (some restrictions may apply). Having the Unlimited Xcaret Xperience is the most recommendable thing, so you can enjoy the resort and park during all your stay. IIt was a pleasure to host your holiday and hopefully you will provide us an opportunity to host your holiday once again. Own or manage this property? Please know that I have discussed your feedback with the Vacation Club Director, who has addressed his staff about appropriate behavior. We hope you give us the chance to demonstrate you that our main goal is to create unforgettable experiences with a high quality service. If you're looking to sit by a pool and drink then this is fine if you find a good deal. Our goal is to serve all our guests with the highest level of service and satisfaction. We are aware of the seriousness of these issues caused and we want to convey our sincere apologies. Kind regards, Posted by Amanda, from Coral Springs on Apr 24, 2023, May 14, 2023 Cannot be more then 28 days between check-in and check-out dates. Review of Occidental at Xcaret Destination Reviewed April 10, 2023 My kids enjoyed their time at Occidental at Xcaret Destination. 90 m Garden view We had a fabulous holiday at the Occidental Xcaret. There is lots to do, the staff is extremely attentive to your needs. Please know that the bartenders are always happy to customize drinks making them stronger according to guests requests. There was a problem loading the reviews. Great location, plenty to do and excellent service especially in the Royal area. business travel features to the top of the filter menu so you can find them faster. It is CLEARLY stated on the website about the dress code for men and women. They did not even offer it ahead of time. Otherwise, all of the facilities were clean and enjoyable. The resort features expansive pools, 11 restaurants, 11 bars, a kids' club, and daily and nightly entertainment. From the Air conditioner not working and they didnt change our room until the next day Then the patio door not securing in both rooms we had. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Reservations are needed for massage services. Respect the privacy of others. We look forward to welcoming you back soon. Visitez l'htel de luxe 5 toiles Occidental at Xcaret Destination, situ dans les Carabes Playa del Carmen, sur la Riviera Maya. As a Royal Club member i was upset that i had to stay in the First Club.. We are very proud that you have chosen us as your home during your vacation in the Riviera Maya and thank you for taking the time to write this review. The hotel staff was very helpful & explained our package to us and also gave us directions to our room. This property has taken extra health and hygiene measures to ensure your safety is their priority -, Deluxe Double Room (2 Adults + 2 Children), Destinations, properties, even an address, 1739630,1728280|3,1720070|2,1744480,1720070,1745860|2,1728280|8,1752070|1,1728280,1745860,1752070,1740190,1745860|4,1728280|1,1736710, Personal or sensitive info (e.g. Dont hesitate to contact us if you want to discuss any issues or if you are thinking of coming back to our resort. We would like to thank you for choosing Occidental as your holiday destination during your visit to Riviera Maya. Opinions vary, but we absolutely love this place. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. We regret not being aware of your dissatisfaction, as our chef is always ready to prepare wherever our guests request as our main priority is guests satisfaction. Property is cleaned with disinfectant Set in lush gardens on the Caribbean coast, this all-inclusive, laid-back beachfront resort is 1.6 km from both Xplor Adventure Park and Xcaret Park, an eco-archaeological theme park. Carretera Federal Chetumal, Puerto Juarez Km 282, #307, Solidaridad, Quintana Roo, 77710, Mexico. Housekeeping is provided daily. Estimada Cynthia, Muchas gracias por tomarse el tiempo para dejarnos sus comentarios sobre su reciente experiencia en Occidental at Xcaret Destination. Smoking is allowed in designated areas at this 4-star Playa del Carmen property. Over 268 million reviews from guests after their stay. Treat yourself to this jewel on the Riviera Maya! Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Occidental at Xcaret Destination is ranked #93 among luxury hotels in Playa del Carmen by U.S. News & World Report. D'Oriental, La Hacienda, Steak House, El Pescador and Los Olivos restaurants require prior reservation, are subject to availability, and restrictions apply. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center. Free WiFi, Private suite Guests with reservations for the UXX package will enjoy over 40 exhibits and attractions at the world renowned eco-archaeological Xcaret Park. The resort also features 7 swimming pools, spa services and a nightclub. This email has already been used to sign up with CONNECTED_THIRD_PARTY_NAMES. The provision of housing is linked to their trade, business, or profession. Extra-person charges may apply and vary depending on property policy, Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges, Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed, Minimum Spring Break check-in age is 21 years old, This property accepts credit cards and cash, This property uses a grey water recycling system, Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, and a first aid kit. This property accepts Visa, Mastercard, American Express, and cash. Very far apart and did not want to accommodate and put us closer. Is great to read that you had wonderful time in the resort and enjoy it the service. When you stay at Occidental at Xcaret Destination - All Inclusive in Playa del Carmen, you'll be on the beach, within a 5-minute drive of Xplor Theme Park and Xcaret Eco Theme Park. We would love to have a second opportunity to demonstrate you the high-quality standards our brand is known for. You'll find a business center on site. We are sorry that this time we could not offer you the maximum satisfaction and you presented those shortcomings. This property is managed by a professional host. Best regards, Hotels near Occidental at Xcaret Destination, Occidental at Xcaret Destination Features, Barcelo Hotels & Resorts in Playa del Carmen, Iberostar Hotels & Resorts in Playa del Carmen, Playa del Carmen Hotels with Free Parking, Adults Only and Adult Friendly Resorts Playa del Carmen, All Inclusive Resorts in Playa del Carmen, Hotels near PDC Kiteboarding School and Water Sports Center, Hotels near (PCM) Playa Del Carmen Airport. Is great to read that you had wonderful time in the resort and enjoy it the service. Inner courtyard view However, I will share your comments with the corresponding department to make sure we reinforce our protocols and training in our collaborators. I can certainly recommend this hotel, the place on a whole is very clean and the gardens are maintained every day. The grounds were so nice. It is just for men, close shoes and long pants. Our snack bar and beach club restaurant are also popular with guests. We are very proud that you have chosen us as your home during your vacation in the Riviera Maya and thank you for taking the time to write this review. The Occidental at Xcaret Destination is perched on a quieter portion of the Riviera Maya 's coastline. Reservations are required. Please accept our apologies for not living up to your expectations and thank you so much for the taking the time to write this review as it give us the opportunity to improve. Best regards. Please know that our main goal is always give you the best treatment and fulfil your expectations and your words are proof that we are doing well. This time we were treated like royalty. Exactly as youd wish on (& off) vacation! Deluxe plus room was clean and updated. Staffed front desk This response is the subjective opinion of the management representative and not of Tripadvisor LLC. " Acepte nuestras disculpas por no estar a la altura de sus expectativas y muchas gracias por tomarse el tiempo para escribir esta resea, ya que nos da la oportunidad de mejorar. See 22,901 traveler reviews, 21,314 candid photos, and great deals for Occidental at Xcaret Destination, ranked #89 of 343 hotels in Riviera Maya and rated 4 of 5 at Tripadvisor. Please know that one of our main goals is to work on a daily basis to constantly improve our services and guest satisfaction. Social distancing measures are in place Please apologize us for any inconvenience. Please fix the following errors to continue: "We loved how convenient it was to Xcaret. Staff were polite, restaurants and buffet had sufficient choice and good food for all. Wi-Fi Pool Chef Staff Kayaks security, Secrets Maroma Beach Riviera Cancun - Adults Only - All inclusive, geo domes at the Tulum jungle, steps from the beach, All buffet and la carte meals, snacks, and beverages included, Spa/beauty facilities and services not included, Transportation to offsite activities not included, Onsite entertainment and activities included, Wheelchair accessible (may have limitations), Pets and service animals are not allowed at Occidental at Xcaret Destination - All Inclusive, Staff temperature checks are conducted regularly, Bed sheets and towels are washed at a temperature of at least 60C/140F, Commonly-touched surfaces are cleaned with disinfectant, Property confirms they are implementing guest safety measures, Staff wears personal protective equipment, Property follows sanitization practices of Intertek Cristal (3rd party expert - Global), Food service has been amended for enhanced safety, Property follows sanitization practices of Safe Travels (WTTC - Global), Guests are provided with free hand sanitizer, Property follows regional sanitization guidelines National Guidelines for reopening Tourism (Mexico), Onsite COVID-19 testing (PCR) is available, Onsite COVID-19 testing (Antigen) is available, Property confirms they are implementing enhanced cleaning measures, Reservations are required for onsite COVID-19 testing, Gap period enforced between guest stays - 48 hours, A tax is imposed by the city: USD 1.72 per accommodation, per night, Occidental Xcaret Destination All Inclusive Playa del Carmen, Occidental Xcaret Destination Playa del Carmen, Occidental Xcaret Destination All Inclusive.
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