massimo dutti customer service canada massimo dutti customer service canada
3.5 /5 (70 %), 35 votes Write a review Total number of Massimo Dutti stores in Canada: 4 stores The biggest shopping centre/mall in Canada with Massimo Dutti store: Yorkdale Shopping Centre Bye-bye! My advice is DO NOT BUY their virtual gift cards. Massimo Dutti discount codes first. Although I have been a good customer of their they lied to me multiple times and the customer support are idiot liers and probably management the same.For a 100$ product they lost me as a client which I had orders of thousands of dollars. 25% Discount & Get More for Free for Massimo Dutti. Contacted retailer to ask when delivery was due and was told 28/12. Other than physically go to a store, which is 1.5 hours drive for me. Sweden & Nordi Countries Klara Norra Kyrkogata 29, 111 22 Stockholm, Sweden Awful. Tried customer service email (twice) - no reply. A bit like your customer service!!! This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information. It was never received. I then entered the code manually: invalid. I have been to three Massimo Dutti shops: King St, Regent St and Oxford St. 3. Massimo Dutti Employee Reviews about "customer service" Updated May 13, 2023 Search Reviews Clear All Full-time, Part-time English Filter Found 5 of over 505 reviews Sort Popular Popular Most Recent Highest Rating Lowest Rating 3.4 56 % Recommend to a Friend The conduct of the sales assistant was totally unacceptable , she mistook what was happening and caused a very embarrassing situation. This website uses cookies to enable essential site functionality, as well as marketing, personalised ads, and analytics. 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. Our Customer Service Department is at your complete disposal for any questions about Massimo Dutti. They sent me wrong shoe size. Chat From Monday to Friday : 10:00-19:00hs Access Frequently Asked Questions Access privacy policy . Delivery charges RM19.90 Whats on earth is happening to this company,Ordered a pair of trousers in the sale took my money then I found out that there were no trousers.Ordered another pair size 32 but what arrived were nearly 36 waist. Is it legal for a company to make it impossible for customers to return goods? It goes against our guidelines to offer incentives for reviews. Click here to get notifications about new complaints of Massimo Dutti. Extreme rude staff in Cologne store and not professional online service.If you order online with the delivery to the store (in my case the store in Cologne), be aware that you won't get any email that your order has arrived. Email this Business. Join the 1,280 people who've already reviewed Massimo Dutti. Date of experience: January 10, 2023. I love this brand but here in UK is horrible and specially customer service. I know that MD company is one best company when it comes to customer obsession. Returned items back to Bromley store over two months ago and I still do not have my refund. Despite reassuring me that this issue would be resolved in a couple of days and to just" be patient", I have still not received my refund of 298 after 3 weeks. Their manager Anastasia with whom I had to deal was incredibly rude, they showed for a size 7 shoes so I came to yorkdale just for that. It's a disaster!!! Paid for express delivery. If so, we're here to help! There is absolutely no phone number to call. Save money and don't miss sales, news, coupons. Today is March 5,2023,As yet I have not received a refund.Please do not hesitate to contact me if you need additional information. They are labeled as Italian Fabric but unfortunately both are of inferior quality as the canvas (inner interfacing fabric) is tearing apart from the shoulders to arms, side pockets of the jacket, and pants bottom. In Support which is only on watsapp they say "we can't do anything". Once again, a reminder to always check the Trustpilot page before shopping anywhere. envie um e-mail para If you have a problem with your purchase you may as well shout at the moon. This is really not acceptable since I usually buy most of my clothes from your brand. Dont even try to buy online! Con ello, Massimo Dutti se consolida a todos los niveles como un grupo en crecimiento a nivel nacional e internacional con una plantilla que actualmente supera los 10.000 empleados. Other companies are increasing delivery rates, which will only turn customers like me away. Si vous continuez voir ce But having tried to contact customer services regarding a pair of trousers that were ruined after dry cleaning, I'll think twice about ever shopping there again. 5045/545/427 in medium blue. Women: Womens wear, Accessories, Fragrances As a result, only 2% of 93 complaints are resolved. Largo Corsia Dei Servi, 3, Milano Stores Brands Massimo Dutti Massimo Dutti in Canada - Locations, Hours, Flyers Where to buy Massimo Dutti in Canada? SS 2023 clothing collection at Massimo Dutti. Avenida Fontes Pereira de Melo, n.49, 2.E, 1050-120 Lisboa If you need more information, please let me know. Waited 48 hours and called their customer service line this morning. Short sleeve cotton polo sweater Poorly presented; a single piece of tissue and then stuffed into a brown paper envelope and sent out looking like a 10 scarf from a market trader. Is this your business? I managed to find Evri parcelshops online but a few near me do not print labels. Our Customer Service Department is at your complete disposal for any questions about Massimo Dutti. Phone number: (613) 236-6565, GPS: 45.425368, -75.69093. I then entered the bar code manually: invalid.All I want is to print a proper label with a bar code and a return address so that I can take it to a post office (they say you can take items back to the post office).It is now Saturday afternoon and their customer service is not working at weekends so I will have to try again on Monday.What a palaver! Terrible Customer Service. Sit back and relax while we do the work. She refused to sell them to me, said it would be mending . Esta lnea est siendo implantada de forma progresiva en tiendas de varios mercados, susceptibles por su tamao de albergar su espacio especfico. !I hope you read this review before bad experience worst place for shopping :(. The manager did not want to do anything despite I printed my bank statement as I did not have the original receipt and she did not tell me to email HO or write a letter.Massimo Dutti please read the Consumer Right 2015 Part 1 Chapter 2 section 19 on legislation.gov.uk and read what the British law says. They are often from Asia and they do not look like barbie dolls but they are pleasant and eager to help. 22 (3 years ago) You can contact Massimo Dutti by Telephone and Email. Quite pathetic customer service. Hoy supera la cifra de 790 tiendas en ms de 75 mercados. Hello, Take advantage of our service with the following four steps: We will wait on hold on your behalf once you've completed these steps. They deal with Menswear, women's, and children's clothes. View our cookie policy here. I bought two medium sized sweaters/ jerseys from Massimo Dutti shop at Land Mark, Doha- Qatar on 2nd January 2023 (Time 14:19). Price and quality does not match. Massimo Dutti promo codes. However, this doesn't guarantee the experience you deserve in most cases. 2. I rely on your leaderships value to help return the shoes. I scanned the QR code they gave me on one of the Evri parcelshops : invalid. The girls are pretty but their attitude is really not ok. Overview of Massimo Dutti complaint handling. 298 refunded to my bank account, Hi, Information provided by various external sources. We also ensure all reviews are published without moderation. I was disappointed, will never buy trousers from them.Their shirts are really nice, good colour, design and fitting. Replacement or refund of the money. Our team guarantees the most efficient way to deal with customer care services as you focus on other tasks. As I'm based in London and the store was in Spain, this isn't easy. Look for The staff in Cologne store is just something! Se continui a visualizzare We have helped over 300,000 people with their problems. Please send the refund to me! On Monday they told me I can't cancel the order or select another item and the one item is already delivered And now I have to go through some online forms to get my refund for the item they can't send. It goes against our guidelines to offer incentives for reviews. Returning an item: what a dreadful service, why is it so complicated and laborious to return an item? No specific date or time I have contacted Massimo Dutti through online chat, and hotline for 10 times! Resolver is a totally free service that you can use to complain effectively. You will be phoning yourself to the store and the online service, just to find your order (that was already paid! Theres no jargon in our rights guides. Super long line ups, no apology. Generally, the best codes are "store-wide" deals that can be used I had my credit card statement and could tell the date and time of the purchase. But two of the wool-cashmere jumpers look very bad after 1 month (not daily) usage. The manager had no compassion and was unwilling to help. Thats even if you can get the system to recognise your order number! When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hoy supera la cifra de 790 tiendas en ms de 75 mercados. Desired outcome: En su totalidad y a partir de Septiembre de 2006, Massimo Dutti disea y comercializa las siguientes lneas: Absolutely awful. However, my recent experience has been nothing but Order No. They looked classy but after 2 washes, my Primark t-shirts looked and fared better.All style, no substance. This is very unusual and I have never heard of a company doing this before.Anyway I have been onto you customer service chat to cancel the remaining item only to be told that it is packed up and ready to be sent. We looked up Massimo Dutti and found that the website is receiving a high amount of traffic. Item code: [protected] Portugal I could not resist to inform Massimo Dutti about this experience. I see you have a very poor customer service record, do you have any help you can offer me? Here is a list of other companies customer care services we can help you deal with. You can find contact details for Massimo Dutti above. Since then I phoned them a few times with only response that it's being felt with!!! I had to email them twice, their reply just the return policy cut and pasted, no consideration, humanity or real "customer service". Get the latest business insights from Dun & Bradstreet. Massimo Dutti currently employs approximately 4,000 people. As a loyal customer, I have always enjoyed shopping at Massimo Dutti, and I have made numerous purchases from your brand in the past. The sole split and now are useless. [protected]@amazon.ae Some coupon codes have special requirements or exceptions. Massimo Dutti is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Want to help others get their issues sorted fast or see the latest updates about how Resolver can help you? SIZE: L - UNITS: 1 MASSIMO DUTTI. MassimoDutti.com Promo Code is for Rubbish quality, rude and untrained staff who would give the most random excuses to not honor their warranty. Be aware if you order via internet it promises free returns HOWEVER their system says to generate a returns label & it will E-Mail it to you but it never does!! A partir del ao 1995 se inicia el lanzamiento de moda mujer en todas sus dimensiones: desde las lneas ms urbanas al casual. 3 weeks later you sent me the below email, to identify one item as faulty. 1. there are three articles not delivered, I want to cancel them. But the order was there all the time, they just didn't find it! Massimo Dutti is located in Yorkdale Shopping Centre, Toronto, Ontario - M6A 2T9 Canada, address: 3401 Dufferin Street, Toronto, Ontario - ON M6A 2T9, Canada. They need a label with a return address and a bar code. I purchased water repellent parka from Massimo dutti, but when I got in the rain I got soaking wet. Please refund. Call 8332374285 From Monday to Friday: 10:00 am EST - 7:00 pm EST Help Company Contact Download our app Track your order Accessibility Press message, contactez-nous l'adresse Whenever you contact Massimo Dutti customer service, you expect their agents to take the least time possible to have your complaints received and resolved. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties. Resolver is a totally free service that you can use to complain effectively. On 25/09/2022 I ordered the following item :Straight Selvedge jeans, size 4 Ref. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL. This company does not answer calls, they do not answer whatsapp messages, the telephone numbers that do answer are recordings, followed by a disconnection. Do you want to place an order, check status on an order or simply need a part number? Randomly then said delayed. Companies can ask for reviews via automatic invitations. I bought about 320 worth of clothes from MD when in London including a pair of jeans which were a different colour but same size as jeans I already owned. I have been your customer since 20 years ago and never had such situation. However, both of the pieces has shrunk in size after washing. My name : Maryse Van troyen. $149. Great designs and some good fabrics but THE WORST customer service in the world! Order number 30033133160. Open your web browser and sign up for DoNotPay. The girls are pretty but their attitude is really not ok. Massimo Dutti is running Pulse CO-Oximetry and Acoustic Monitoring, Improve patient outcomes and reduce cost of care, Take noninvasive monitoring to new sites and applications. Very stupid of them, they lost another customer, never again. 22 (3 years ago) A- Customer Service - Good 85.71 % Industry Average Massimo Dutti does not have customer service in place or management. Well guide you through the process. los inconvenientes que esto te pueda causar. I tried calling five times the number on their app and sending emails. I tied the items at dressing room and found fit and purchased at QAR518.00. Unfortunately, the fabric broke on the front above the knees, although I rarely wore the pants and only washed them twice. I then scanned the bar code on the receipt: invalid. After my last experience I will never buy there again and I will not recommend to anyone! SAFETY NOTICE: ComplaintsBoard has analyzed Massimo Dutti and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. I'm glad MD has held back doing so so far.The quality - especially their leather products - are really impressive for the price point.Unfortunately their Womenswear does not fit my pear shape or I would order a lot more from them.Their sales are absolutely fantastic with loads of bargains. Others who used Vouchers can enjoy saving on average $25.3. Code often used in Jun by stores like Massimo Dutti. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Massimo Dutti, Connect with Massimo Dutti via Facebook at, Like, share & subscribe to Massimo Dutti on YouTube at, See Massimo Dutti's portfolio on LinkedIn at. Complete fraud. on any purchase at Italy Disculpa Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. My order number is : [protected] Unfortunately, this is something that you're not automatically guaranteed. Nous sommes dsols pour la gne occasionne. Paul. You might end up waiting on hold for an extended period, or their agents will not resolve your issue to your satisfaction. Tried to buy through the app with a gift card, the result is that the payment doesn't get through. We are sorry for the inconvenience. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Then head to Desired outcome: Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. I wanted to return the jeans, since it is to big. Hope someone (disguised as a customer) will check this out. The phone just has me hold for 30mins then drops me and the emails always bounce back. A partir del ao 1995 se inicia el lanzamiento de moda mujer en todas sus dimensiones: desde las lneas ms urbanas al casual. Shame cannot rate them no stars. Getting hold of a human customer service representative is a struggle for many consumers or clients especially when it involves large companies like, https://www.facebook.com/MassimoDuttiOfficial/, Inability to change or add your payment method, Locate a message icon on the bottom-right side of the website, Initiate your chat by clicking on the icon, Filing a complaint with a private ombudsman, Filing a petition with an Alternative resolution for consumers. Exchange with new trouser. I was told it is not possible, it will be sent regardless.I then asked about my refund, as you have said one item is faulty I would expect to be refunded immediately as I am never going to receive this item. Two days ago. The jeans turned out to be to small. We can help you solve all sorts of issues and ensure that you get the most remarkable experience. Price 219.00RM Replacement or repair ?? WhatsApp (+34 696 29 97 39) Monday to Friday: 10:00 a.m. to 8:00 p.m. Chat Monday to Friday: 09:00 a.m. to 20:00 hs. Currently, Aiutaci a proteggere Glassdoor dimostrando che sei una persona reale. Until now I'm not yet received my item. Worst place to go to i went to exchange my shirt and they didnt accept it because it was past the validity by only 2days!!!! Massimo Dutti issues coupon codes a little less frequently than other websites. Monday to Sunday from 10 AM till 10 PM. Additionally, he changed the paper bag that has the invoice stapled to with a new bag so bow I don't have my invoice! Massimo Dutti codes on this page until you find one that redeems a discount. Best quality 4*-5*, greatest packaging 5*, fast delivery 4*, overpriced if not on sale 3*.. Massimo Dutti is a Spanish low-end luxury clothing company specializing in wool products and cashmere. Wenn Bought two men's suits from Massimo. The shoes photos are attached. Thx . My name : Maryse Van troyen. Date of experience: July 18, 2022. Masimo is committed to providing the highest quality service in the industry. If so, were here to help! Use this comments board to leave complaints and reviews about Massimo Dutti. Thinnest weave ever seen. Avoid at all costs. Massimo Dutti was founded in Spain (1985). In fact it will be less exasperating and probably more effective than reaching out to Massimo Dutti. In the malls in Qatar the shopkeepers from more average expensive shops are far more polite. Here's a list of topics we can help you solve. Please help us protect Glassdoor by verifying that you're a Just raise a case and leave feedback after. Well, loved Massimo Dutti clothes. Aydanos a proteger Glassdoor verificando que eres una persona real. Massimo Dutti competes in Retail industry. Impossible to have an issue solved by the customer service, even after contacting them 5 times. Is it normal??? You may change your settings at any time or accept the default settings. What am I supposed to do?? My money back or the items. Get the latest business insights from Dun & Bradstreet. The quality has drastically decreased. First, copy the discount code by clicking the code on this page. What do you think? We conducted a search on social media and found several negative reviews related to Massimo Dutti. Im from Germany. We do not have a drop of point for Pudo ! Massimo Dutti | Official Website - Spring / Summer 2023 Anyone can write a Trustpilot review. When I try using the returns method it just says there is no such number. I always get reply that my issue has been forwarded to specialist department, but I didnt get any reply from this specialist department and my issue is remaining unsolved. It goes against our guidelines to offer incentives for reviews. There was some difficulty in evaluating or examining the information or data present on the massimodutti.com. Select your market and language and find the latest trends for women, men & kids on the Massimo Dutti official website. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard. Share your photos and videos with others to prove the truth of your words. Their app and online shop just don't work properly. Massimo Dutti nace en al ao 1985 y es adquirida por Inditex en 1991. As a matter of policy, BBB does not endorse any product, service or business. I then tried again about 5 days later - I had been away in the interval. Here are 8 tips for writing great reviews. I placed this order 30049864911 with Massimo Dutti on 25 Nov. Today is 30 Dec. With Resolver you can send your case to key ombudsmen and regulators including: Resolver is not affiliated to, linked with or otherwise endorsed by Massimo Dutti. Desired outcome: How to Contact Massimo Dutti Customer Service Fast. message, please email Rest assured, Discount Codes is easy to apply. Desired outcome: Its so cheap to pretend to have a well functioning customer service. I will also be filing a complaint with the BBB and Dept of Consumer Affairs-companies like this need to be treated the same way they treat their customers. Tried to reach Massimo but no answer. If necessary, try multiple Awful! real person. They are so quick to deliver your items but when you do a return, it does take them ages to pick up the items and refund your money. Dreadful service , take forever to process refunds . 0 promo codes and Resolver is free. The Massimo Dutti brand first joined Inditex in 1991, having been founded six years . Ref [protected] . I went to the Grafton Street store to collect a suit that was put on hold. Desired outcome: En su totalidad y a partir de Septiembre de 2006, Massimo Dutti disea y comercializa las siguientes lneas: Its Really Astonishing that the delivery wasn't done.It's been more than 36 days late too,Highly unprofessional way to work. Men: Mens wear, Accessories, Personal Tailoring, Fragrances Think I'm done with this brand and it's sad since I really like the style and materials. During the postal strikes my order was delayed but I'm glad they supported Royal Mail. Boys & Girls. I have bought few items from their store in Barcelona and they advised alterations are free (even in uk asked twice..) when I went to the store in Westfield London I have been told to pay which I did anyways as it was cheaper than flying to Barcelona ;-) though worst surprise they successfully converted my trouser into a shorts wow shamelessly refused to accept the responsibility no wonder why they have worst reviews everywhere :( Asked for customer service number and they don't have one manager wrote a wrong mobile number to get rid me and he though I was born yesterday ;-)I got the number from website and there Spanish department said we will get in touch in 48 hours which they did (finally something) Unfortunately we will not be able to do anything you have to take to the store where you bought it from was the answer!! I was trying to find solution but there is no will or effort to help. You can be certain that youre talking to the right person at the right time.
The Tailored Sportsman Ice Fil Long Sleeve, Sparkly Purple Dress Long, Novus Hotel Athens Booking, White Field Hockey Socks, Lg Super Slim Washing Machine,