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How Long Does a James Allen Ring Stay in Production? Returns are completely free and no cost is charged as James Allen emails you the shipping label you paid for and insured as part of the return process. Please check your email to confirm your registration. That said do they have the best quality diamonds available? A customer account with this email already exists, please use a different email address or. The importance of the contents is palpable, and the consideration that has gone into the top down design from website to packaging is evident throughout the buying experience. The lens used to photograph the diamond is extremely powerful; it is as effective, if not more so than a jewelers loupe. My blog, jewelrymarquis.com, is a place where I can share my thoughts and ideas about jewelry with the world. All companies get at least a few negative reviews. What Payment Methods Does James Allen Accept? They dont exist to sell you anything. Find out in less than a minute how little it would cost you to purchase comprehensive, specialized jewelry insurance from the industry leader. They use TD card services who are even more uninterested in customer service, they don't even answer the phone. The James Allen Warranty does not cover any type of jewelry lost or stolen under any circumstances. This also applies for the returns process in general. James Allen just throws it in with the purchase. There are several cases when your ring cannot get resized, such as: If your ring will need to be remanufactured, James Allen gives a 30-day return policy. Lifetime Warranty We are committed to ensuring the quality of your purchase; we stand behind everything that we sell and warrant that all items will be free from any manufacturing defects at the time of delivery. The James Allen Guarantee 24/7 Customer Service 1 Year Free Resizing We will resize your ring once for free within the first year of your purchase, including free return shipping within the U.S. and Canada for the first resize. Terms of Use | Privacy Policy | Affiliate Disclosure. What Does It Cost To Return Jewelry (is it free)? How Much Does James Allen Charge for Resizing a Ring? In an era when many consumers didnt trust buying anything online, let alone a diamond, it was a risk. They may question the quality or authenticity of things like diamonds. James Allens return policy is 30 days without any questions asked for all items. Within one business day of that call, instructions on how to return, plus a pre-paid, fully insured FedEx 2-Day label will be emailed to you. At the time of publication, they offer customers a choice between no interest on purchases over $1,000 if paid-in-full within 6 months or 24-month financing at 9.90% on purchases of $2,000 or more. At SiteJabber, its the same story. If you do not receive the laboratory grading report, you may be charged $150 to replace the certificate that was a result of the time and labor that the diamond is genuine. Free returns within 30 days and a 100% refund. James Allen offers free worldwide shipping. Your happy medium, for price and quality. Man-made diamonds do not have the issue of rarity or scarcity, and so prices are far less expensive. Unlike other diamond sellers, however, James Allens proprietary imaging technology lets you truly see the differences. Month #3. James Allen has a generous return policy that allows you to return any purchase within 30 days of shipment for a full refund or exchange. Buying a ring can be challenging, starting from choosing the best stones and gemstones, ring setting, band style, and, most importantly, the ring size. All jewelry purchased from James Allen is eligible for a free cleaning every six months. These are advantageous choices for many as, even though they dont retain value like natural diamonds, they are far more accessible in terms of price. At James Allen, you can browse hundreds of thousands of diamonds, searchable by any quality (and price point) you choose. And most customers rated them Excellent. The way you search through these is the same as with natural diamonds. Read related articles: James Allen shipping. Does James Allen Have a Lifetime Warranty? James Allen can resize your ring once for free within 1 year from when you bought it. That means you can also find diamonds of lower clarity and cuts if youre on a budget. To learn more about reviews and trust on sitejabber.com, visit our. Save my name, email, and website in this browser for the next time I comment. Their managers Tia, Mellisa, their acctg team blame bank system ACH takes 2 weeks blah blah blah. How does the James Allen return policy work in Ireland? And you can easily select the big button at the top of James Allens diamond inventory search engine. This is reflected across its website, in its products and its prices. Heres a simple guide on James Allens resizing policy after your first resizing request. Or return it entirely?" You'll be surprised by the answers, I think, as they unfold in this review. If you want to read their full returns policy click here. This warranty is applicable on all products, which can benefit from Service Advised within the warranty policy itself. Are you sure you want to leave the Ring Concierge? miniVer : 0 I can only hope that it is overnight shipping as originally promised. According to the press release, this acquisition will see Signet and James Allen to further enhance online shopping experience with their Customer-First OmniChannel strategy. Looking for know about James Allen Customer Service? 3. Sensing an opportunity, James and his wife, Michele Sigler, created James Allen with two experienced diamond experts Oden Edelman and Dean Lederman. *With the purchase of any single True Hearts diamond, receive 25% off your ring setting. I have spent many years learning about the craft, and I enjoy teaching others about it too. Not every ring can get resized, but if you need to make adjustments, you can send it back to James Allen, and they will remanufacture it for you. Youll need to pay the shipping fee for international orders, but its free for customers from the US and Canada. Rare, expensive and unusual, James Allen offers a rainbow of gemstones with the same abundance and quality as its colorless stones. We do not charge to ship the ring back to you, so that service is always free. Their policies are 100% on the customers side and in the customers interest. James Allen has a genuinely helpful return policy that gives the customer the opportunity to return their purchase within 30 days of shipment and get a refund or exchange. But theyve also mastered the art of producing beautiful ring settings that you can customize to your precise taste. However, James Allens resizing policy for this case is very slim compared to whats mentioned above. The policy applies to both customers in the US and Canada as well as internationally. Simply email the team at returns@jamesallen.com and within 30 days you will receive a refund for the full purchase price of your item. I got my Wife's 20 year anniversary diamond from this site and wanted to say how great they were in answering my questions. Your email address will not be published. Now I am worried and dont know when I will get my money back. Found the dream ring on James Allen. Thank you. Pros and cons of James Allens returns policy, If an engraved item is returned there will be a $25 re-polishing fee, In order to be eligible for a refund, the ring must be unworn and in a new condition, Rings that have been altered by another jeweler will also not be allowed to be returned, Packages shipped beyond the 30-day return period, Items showing obvious signs of wear or alteration by a jeweler other than James Allen, Eternity bands and tension rings cannot be resized because of the nature of the ring, No question asked returns for a full refund, Insured complimentary FedEx shipping label, Free return only applies in US and Canada, Takes 2 weeks for the refund to be processed, $150 charge for replacement of certificate if returning a loose diamond, Like all jewelers, returns guidelines apply. Meaning, James Allen will repair and maintain your ring for free, for a lifetime. James Allen is the most competitive diamond vendor with more than 150,000 loose diamonds in inventory. xnl n5 : 359.4084, container:#BreadCrumbsPane Wouldnt you want to see it in person?, What if theres a problem? Their diamonds are as good as any in the retail world. The magic of purchasing a piece of fine jewelry was once lost through e-commerce; however, it is passionately reignited by James Allen. Meanwhile, if the jeweler needs to remanufacture your ring to get it in a different size, expect that the processing time will stretch much longer than a simple stretch on the band. Theyre stuck in the past. Nothing but issues from the start, the greatest of which was them shipping two days early without notifying me that it had shipped. Blue Nile and James Allen both offer a 30-day satisfaction guarantee. Its all done by intuitive sliders. {".0.0":{"appData":{"isMobile":false,"jaData":{"selectedCurrency":"EUR","currencyRates":[{"code":"AUD","rate":1.5901,"symbol":"AU$"},{"code":"CAD","rate":1.4087,"symbol":"CA$"},{"code":"EUR","rate":0.9807,"symbol":""},{"code":"GBP","rate":0.844,"symbol":""},{"code":"HKD","rate":8.2202,"symbol":"HK$"},{"code":"NZD","rate":1.7323,"symbol":"NZ$"},{"code":"SGD","rate":1.4312,"symbol":"SG$"},{"code":"USD","rate":1,"symbol":"$"}],"features":{"Babenu":true,"CarePlanFeature":true,"CategorySaleIDs":"none","CheckoutMS":true,"DeepGrading":false,"Diamond4k":false,"DropHintOptions":true,"DropdownValentinesDate":"2021-02-12","ECDPromo":false,"EarthOrNatural":"Earth-Created","EyeClean":false,"FreeRingPromotion":false,"GameOfClues":true,"HideYOTPOReviews":false,"HomePageBannerGifDisplay":false,"IGgallery":false,"InStoreFeature":false,"InventoryDateFilterFeature":true,"IsInternetExplorer":false,"JAPari":true,"MobileHomePageRing":true,"MyAccountMobile":true,"NewConsultButtonDesktop":true,"NewConsultButtonMobile":true,"NewERSplash":true,"NewLoginPage":true,"NewMobileDiamondPairItemPage":true,"PrevNextItem":false,"QuickMobileJewelItemPage":true,"R2PlayerFeature":true,"ShoppingCartActiveCampaign":"none","ShoppingcartPaypalButton":true,"ShowJewelSalePrice":true,"ShowPromotionBanner_Server":true,"SpecialGalleriesBanner":true,"SplitIt":true,"SplitIt6":false,"StonesGalleryPromotion":true,"SubDomain":"www","TaxCalculatorFedEx":true,"UseLocalData":true,"activeCampaign":"casa-pagina","bridgerPay":true,"byFastShipping":true,"byFastShippingStones":true,"byNewYears":false,"byNewYearsStones":false,"byValentines":false,"byValentinesStones":false,"byXmas":false,"byXmasStones":false,"carePlan":false,"closeService":false,"couponVal":"empty","covid19":false,"covidNY":false,"currencyCode":"EUR","currencyObj":"{\"Rate\":0.9807,\"Simbol\":\"\",\"Code\":\"EUR\"}","dataAkamai":"country_code=DE,region_code=NW,city=WUPPERTAL,continent=EU","endDateExtendedReturns":"2023-01-10","envCookie":"green","extendedReturns":false,"fancy10Promo":true,"fancyPromo":false,"fasterShipping":false,"giveAwayCampaign":"EarringsPromo23","giveAwayMinPrice":"1000","giveAwayProductID":["15804225","15804225"],"hideShippingDates":false,"holidayName":"New Years","isMobile":false,"isNewsLetterPopupActive":true,"isRefresh":true,"isServiceClose":false,"jaCoupon":"none","jaCouponInternational":"none","jaMainDeployment":"43332","labPromo":true,"lazyLoadHomepage":true,"onlyBanner":"Pride23","pageNumberForTrigger":"2","pickupLocations":true,"popupName":"NewsLetterPopup25Campaign","reopenDate":"January 2","reopenTime":"5am","shipsInTimePriorities":"byValentines,byFastShipping,byXmas,byNewYears","showCampaignByCountry":false,"showStoneSalePrice":true,"startDateExtendedReturns":"2022-11-21","taxCountriesCode":"US","topBannerCampaign":"casa-pagina","topBannerCampaignB":"EarringsPromo23"},"userLocation":{"countryCode":"DE","regionCode":"NW","city":"WUPPERTAL"}}}}}. spp.GetPageXml() : 312.4913 This process can take around a couple of weeks to even months, depending on the jewelers schedule. James Allen islike that, but with diamonds. The way you search through these is the same as with natural diamonds. Most of the James Allen customer reviews youll find at these trusted sites are positive. Throughout your adulthood, its no doubt that you would have come across the James Allen brand one way or another, may that be heard of the name being mentioned in conversations or browse the website yourself before. Its prices comfortably accommodate for a smaller budget, but also offer stand-out, exceptional stones for those looking for something extremely special. You can turn these 3D images over to look at them from any angle. I'm frustrated with J/A 's refund, it is total disaster experience to us and here is why. Along with Lifetime Warranties, Resizing and Returns, James Allen offers a Lifetime Upgrade option in which diamonds in their original condition can be exchanged with other diamonds of a higher value, as long as certain conditions are met. Even better, you can infinitely adjust each aspect of quality: Shape, Color, Clarity, Cut, or Carats. Does The Warranty Cost Extra Or Is It Free? It is lifetime so you can use James Allen jewelry cleaning service worry free as long as you use jewelry pieces from the company. I would highly recommend James Allen. The returns process looks simple enough, however, you do have to call them rather than send an email, which may be an issue for international customers. More importantly, you can find nearly any quality of diamond at James Allen. He is eager to share this knowledge with you. While James Allen as a diamond retailer has some imitators, its still in a class by itself. To be eligible, you will need to provide: * A valid credit card (VISA, AMEX or MasterCard), * Sufficient funds on your card to cover the entire purchase, By signing up you confirm that you have read the, page load - render : 390.6296 ,snapshot:359.4084, page load end:390.6296[[page-load-default3]] Your resized ring will be inspected by quality assurance to ensure that our high standards are met, and that your ring has been fitted to the size that you need. Its the old-fashioned 20th Century way: Youre standing over a glass case, waiting to look for a few seconds through a jewelers loupe at a diamond. Does James Allen have a good selection of diamonds? However, it is the overall finish that makes James Allen top of the e-commerce choices for jewelry, in particular, engagement rings. They have a wide variety of stones and prices for every man's budget. Insurance coverage is subject to underwriting review and approval, and to the actual policy terms and conditions . Although its a fairly minor issue, it can be a huge inconvenience, especially for urgent requests. Both sites are entirely integrated, and it can go almost completely undetected that the diamonds we see featured do not belong to either retailer. Consider engraving your engagement ring or wedding band with your anniversary date, an expression of your love, your initials, or a phrase with special meaning that only you two understand! Not only that, but each and every diamond in inventory is photographed and modeled in a lifelike 3D image. So if youre looking to get your ring resized with James Allen, heres everything you need to know about the brands resizing policy. Check the. I received smaller partial refund within 3 days(credit card). Excludes designer collections. template:1293,#GuaranteeRightPane processTime:15.6308 Any other type of jewelry service has its own charges which will be looked into by the experts at James Allen on your jewelry receipt. As with all in-house cuts, there is a premium to be paid for these stones. And you must keep them all straight in your memory. You can also ask for a quote this way, and when youre ready to send your ring back for resizing, the agent will send you the shipping label to initiate the process. James Allens warranty does not cover the re-dipping as part of your free offer, although you can accept these maintenance services for your jewelry, as long as you pay a fee indicated by their repair service specialists. Order Tracking: Yes - More details. However, James Allens completed pieces of jewelry do command a higher price than its competitors. And this credit can then be used later to replace a diamond that has been upgraded to a value of at least 2 times or more. And maybe you look at three or four. Each diamond is assessed, photographed and filmed by experts to ensure a consistently high-quality stone is presented across the website. The agent claimed they had tried to contact me, but that is not true. You can verify this massive price difference for yourself, by pricing a ring at Tiffany, for example, or Cartier, or even your local jewelry store, then building an identical ring at James Allen. Where Do You Send Returns? Read related article: James Allen Shipping. How do I cancel with James Allen? If youre resizing a simple ring without gemstones or a plain band, the resizing process can be much quicker. International customers pay a small return shipping fee of $50. From James Allens website color scheme and tone of voice, its clear that millennials are its target audience, and the brand is selling the romance in diamonds and engagement rings. Does James Allen ship internationally? Month #1. The returns process looks simple enough, however, you do have to call them rather than send an email, which may be an issue for international customers. Product Price. What Is the Return Policy Period? And so theyre able to put their money where it matters to the consumer. "What if there's a problem? Chirag Soni, a GIA Graduate Gemologist, is the primary author of Study Jewelry . For international returns, customers are asked to pay a $50 return shipping fee. Here is what I noted. Whiteflash is the home of "A Cut Above" diamonds which are among the best quality round- and princess-cut diamonds in the world. When it comes to replicating an in-house experience, James Allen is unrivaled. The results are impressiveyou can find a one-carat diamond for under $2,000, which is a rare deal to come across. Before making any purchases, do read my reviews on other jewelers such as Whiteflash and Blue Nile,as I've said in this review Whiteflash have a better quality cut diamond with theirA CUT ABOVE Diamonds and if you're looking for something a little cheaper then Blue Nile is your best bet. The James Allen Guarantee 24/7 Customer Service Lifetime Upgrade Any loose earth created diamond purchased from James Allen can be exchanged at 100% credit for any replacement earth created diamond of at least 2x or greater value. If you are not 100% satisfied with your purchase, you may return it in its original, unworn condition within 30 days, for a full refund or exchange - no questions asked. James Allen is a leader in selling quality diamonds online at massive discounts. 2023 Jewelry Marquis | All Rights Reserved. With sleek leather boxes, a designated drawer for certification and foam inserts, they guarantee not only a safe arrival but an impressive presentation. The saving grace is a continued strive for returning customers; any issues will be ironed out, fixed and re-set in order to maintain the companys reputation. James Allen ranks 54th among Engagement Rings sites. A full refund if returned unworn within 30 days of purchase. All this means you can find gemstones of any level of quality you choose. View the, No. They said they need my bank details, same day I received confirmation email about the refund - credit card refund within 3days and ACH refund within 2weeks. Charles And Colvard Vs Fire And Brilliance. It's easy to toss out a year like 1998 without considering what it implies, but when you think about it, 1998 was a long time ago in Internet years. For international returns, customers are asked to pay a $50 return shipping fee. Ill get to specific online ratings in a minute. You can search via clarity, cut, color, price, shape, and carat weight. Many have said that it only usually takes a couple of weeks to get their ring resized with James Allen. You can search via color, Fancy Color, carats, clarity, cut quality, shape, price, you name it. SPProcessor2 : 0 What if my parcel is lost during delivery? Save my name, email, and website in this browser for the next time I comment. Ill just repeat that. We researched this on Oct 12, 2021. James Allen contracts only with professional diamond suppliers who guarantee their diamonds are conflict-free. It is worth noting that a side-by-side comparison of Blue Nile and James Allen does not reveal any large differences in the pricing of their stones. They even have settings created by famous designers such as Verragio, Danhov, Jeff Cooper, and Martin Flyer. But the item you have bought must be undamaged and in new and unused condition. Is Ring Resizing Covered Under Any Warranty with James Allen? Then you must try to remember what that diamond looked like while you continue to shop. In some cases, you can get your ring resized at James Allen in a rush. How Long Is James Allens Processing Time to Resize a Ring? Their customer service is amazing BUT don't expect them to be actual "gemologists". These orders are custom made for a specific purpose and are not visible on the website. Once James Allen receives your ring, they will start resizing it and notify you once its ready to ship back to you. But James was rewarded for that risk. Lab-grown diamonds are created with massive heat and pressure, just like earth-created diamonds. Hence the term blood diamond. James Allens warranty services do not charge any extra cost, however, this service covers areas of prong tightening, re-polishing and cleaning, or rhodium plating only. Are the high prices of the diamonds worth it? James Allen want me to wire them money, same day but take 3+ weeks and counting to return funds. Bank wires will be refunded via company check", What if I need to resize it? Both James Allens free warranty and the ability to get your jewelry repaired extend to the entire lifetime of the companys jewelry purchaser of James Allen. You have to talk to a customer service agent first, either through their website or the telephone. With superior diamond photographs and videos, Whiteflash's diamonds seem to come to life -- even online. People Also Ask Q. The same fees apply if you send your ring back for resizing after its first year of purchase. If you're super rich and don't need a large sum of money for a week than ignore this, if you live in the real world, think several times before believing JA refund policy. Click & drag from side to side to view in 360. However, James Allen does have a dedicated line for calls from other countries, which you can find on their, Before making any purchases, do read my reviews on other jewelers such as. Still, its worth noting that James Allen handles a large volume of rings. 1. As consumers mature away from the curated, directed experience of the 20th Century (walking into a local jewelry store to be guided to a selection), into consumer-directed, consumer-oriented, individualized Internet shopping for diamonds, James Allen will be a leading retailer for decades to come. I purchased an expensive ring and returned it, J/A signed and received them on March 8th. Read more about us. They will also cover the shipping fee for your ring if youre from the US or Canada. Read our Brilliant Earth review. However, a couple of customers faced issues when getting a ring resized with James Allen. James Allens efficiency of operations, and low real estate footprint, enables this impressive customer service. James Allen has invested millions into its technology, including outsourcing to an office in India, where its diamonds can be photographed 24/7 from its vendors. Or return it entirely?. Outside our 30-day return policy and during our 1 Year Free Resizing policy a fee will apply if your ring must be remanufactured. That has built up a large fund of deserved trust. Customers may face issues with ring sizing, as is the nature of an online purchase, but I have no doubt that when the technology becomes available to iron out this crease, James Allen will be one of the first to invest. These 30 days start from the day of shipment and not the day you purchased or delivered the package. I tried to find a replacement in the 30 days that I thought would be better but I couldn't find anything. Then youre looking. This is the kind of I-cant-believe-it customer service that signals youre dealing with true industry disruptors. Read our James Allen review. See preset engagement rings, wedding rings and diamond jewelry. $30 return shipping fee for customers in the US. You should play with the sliders now, if youve never tried it. On close inspection of the stones, it is clear that its diamonds within this collection are certainly of a high cut quality, but this comes without the same technical data as provided by Whiteflash. This is for whatever possible manufacturing and preparation time on the jewelers side. Gain trust and grow your business with customer reviews. A name. Nous partageons galement des informations sur votre usage de notre site avec nos rseaux sociaux, publicitaires et partenaires d'analyse, How to Measure Ring Size: A Step-by-Step Guide in 2023. The returns policy is fairly straightforward for US and Canadian citizens. If in case you are not happy with the ring, James Allen normally has a 30-day return period from the day it has passed the quality assurance and shipped to you. on offer. Nevertheless, James Allen remains a top choice for buyers, and will continue to strive for the ultimate customer experience. The time it takes to resize a ring depends on the complexity of the changes and modifications you want to be done on your jewelry and the jewelers schedule. Shoppers entered the site armed with far greater product knowledge and understanding of what to expect from the experience. Tip for consumers:dont trust their words. Like most websites, we use cookies (yum!) This service remains free of charge. The first thing you have to understand is that James Allen is an online jeweler two small showrooms in NYC and D.C. aside. Full Refund 5. On March 29 I saw nothing, no money was refund. Return fees are always paid by James Allen. A loose diamond is a diamond that is not mounted in a ring, a pendant, earring or any piece of jewelry. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Hi, I am Alvaro Mirabel a retired jeweler who loves jewelry. Its hyper efficient. The story goes that James bought his wifes engagement ring on an online auction site in the early days of the internet. Additionally, if you want to send your ring to the experts at James Allen, youll need to purchase a fully insured shipping label for $30. disaster refund process. You have selected a ring setting and a loose diamond separately. Ill get to the specific answers in a minute. James Allen Returns Policy. Yes. James Allen does have a pretty generous ring resizing policy. Due to the 2 day label, your order should be returned to James Allen within two business days. The extensive style options, combined with its extremely high-quality stones appeal internationally, and its innovative and detailed approach to customer service rounds of the experience with an undeniably professional glow. You can speak to the brands customer service staff to request them to speed up the resizing process. The most expensive diamond (at time of writing) is a whopping Lab-Created 6.01 Carat Round Diamond, coming in at $76,460. Custom jewelry cannot be posted on the website and hence cannot be returned. The answer is no, whilst the quality is very high the, Unbeknownst to many, James Allen actually has a large variety of. Modification & cancellation policies rating: No, James Allen does not allow order changes & cancellations. James Allen FAQs Is James Allen Jewelry Reputable? 2022 Diamond Expert. These are advantageous choices for many as, even though they dont retain value like natural diamonds, they are far more accessible in terms of price. A stunning diamond of high-quality is an investment. Youre pretty sure its good. Some local jewelers depend on repairs and maintenance and cleaning as a small but worthwhile income stream. James Allen has a rating of 4.04 stars from 27 reviews, indicating that most customers are generally satisfied with their purchases. James Allen is a rip-off I had purchased my wife a infinity ring to celebrate our 30th wedding anniversary and I was trying to Surprise her so I used there paper ring Sizer I did my best to match up to her other rings still Concerned so I called James Allen customer service # and they Reassured me that not to worry because they have free ring size Exchange.
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