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Order from these people at your own risk. We strive to ensure that our descriptions are accurate, comprehensive, and provide all the necessary details you need to know about each product. Shop Shop Equipment with everyday low prices and fast shipping. Hi Martin, Congratulations on your new tool collection! We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage. Date of experience: 26 April 2023. Shop Air Compressors with everyday low prices and fast shipping. Date of experience: April 26, 2023. They have been selling on Walmart Marketplace since 2016. No problem finding items. Hi J, We're thrilled to hear that we were able to exceed your expectations and provide you with a positive experience. Check out what 995 people have written so far, and share your own experience. Thats cool, the stuff you sell can be bought anywhere, you are not the only game in town. JB Tool Sales Incorporated31720 Plymouth RoadLivonia, MI 48150 734-744-6449 support@jbtools.com. Navigating your website is easy. similar experience to others. Premium quality products to fulfill your requirements. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Hi Israel, Thank you for taking the time to share your positive experience with our website and purchasing process. Date of experience: 26 April 2023. On Nov 8th, 2021 I purchased an Autel Maxisys Diagnostic Scanner for $4,599. JB Tools is an online tool warehouse. 2016-12-24. It's important to us that our customers have a transparent and clear understanding of the total cost before finalizing their purchase. Shop Air Tools with everyday low prices and fast shipping. Hi Richard, Thank you for sharing your positive feedback with us! Site Reviews. Take care! Hi John , I am sorry to hear about this poor experience. Thank you for your feedback, and we hope you had a positive overall experience on our website. I have escalated and reached out to the responsible managers to review and to follow up regarding your concerns. We are professional Hand tools supplier. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. It was easy to order and more affordable then other retailers. Definitely recommend this site! They DO NOT ANSWER EMAILS from concerned customers about our orders. Do not use this company. super quick ordering and in stock with a good price. We're delighted to hear that you found what you needed quickly and without any issues. We've used them in the past and will certainly be using them more often now! Just a heavy straight steel bar that broke out the end of the box. 2023 Trustpilot, Inc. All rights reserved. We take pride in ensuring that our website is user-friendly, and it's fantastic to know that you found it easy to navigate. However, we understand that mistakes can happen, and we apologize if we fell short of your expectations in this regard.Regarding the issue with email communication, we apologize for any frustration caused by not receiving a response from us. Shop Shop Equipment with everyday low prices and fast shipping. We appreciate your feedback and I hope that you continue to have positive experiences with us. Thank you for choosing JB Tools. It is not an official review site for the WALMART MARKETPLACE platform, and the reviews submitted herein may not be accurate, reliable, or complete. Thank you for choosing us, and we look forward to serving you again soon! Shop Paint & Body with everyday low prices and fast shipping. You may also contact us directly by email at support@jbtools.com. All prices are in USD 2023 JB Tools Inc. Genius Ecommerce by 1Digital. I have since place another order with JB tools and will continue to use them. Providing a user-friendly experience is important to us, and we strive to make it simple for our customers to find what they need. JB Tool Sales cancellations, returns and exchanges policy, estimated shipping times, and shipping information might be available by contacting JB Tool Sales. Furthermore checkout gave multiple options for the speed of delivery. This time it was packaged in a better way. 2023 Trustpilot A/S. We strive to provide affordable options without compromising on quality. Extremely nice as I was so dumblol. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I called and spoke to an EXCELLENT customer service agent who helped me with the part number. I essentially got two sets of clamps for the price of one when compared to the tool program through our OEM. For detailed information on products, please visit the manufacturer website or contact them directly. Thank you for choosing us, and we look forward to serving you again soon! No problem finding items. Hope to see you again soon! Because I needed the scanner, I asked Jessica if they would exchange it for a new working Scanner. Shop Welding with everyday low prices and fast shipping. Shop Car Audio with everyday low prices and fast shipping. We sell on our website, www.jbtools.com, along with several online marketplaces. For Placed Order Information, Refunds, and All Other Inquiries To contact us regarding your placed order, please complete the form below. Easy to find and great description on products. Thank you for choosing us over other competitors, we appreciate your support and loyalty. Hi Bear, Thank you for taking the time to share your story. Easy to find and great description on products. Our team is dedicated to promptly and accurately filling and delivering every order, so we hope to exceed your expectations in this regard. Easy check out easy to navigate website.. Easy website to use. Does not take responsibility. They'll be happy to hear that your experience with us was excellent! We take all customer feedback seriously and we are committed to improving our service.Please know that we do our best to ship orders as quickly as possible, and we aim to provide accurate information about the status of orders. For Placed Order Information, Refunds, and All Other Inquiries To contact us regarding your placed order, please complete the form below. We value your business and appreciate your patience. Great selection of first class stuff. It is not a scam because the number and the chat response are real. Our goal is to offer a wide range of high-quality products that meet our customers' needs, and we're glad we could provide you with the right choice. BBB Business Profiles may not be reproduced for sales or promotional purposes. Your prices are good. Anyone can write a Trustpilot review. Good price but was supposed to recieve 10.00 discount on orders over 150.00. I have been buying tools (several thousands of dollars worth) from JB Tool Sales for many years either off their eBay store or their online store and like to think I have a relationship of trust with them. Worst customer service. Could not be happier with the price, ease of ordering plus fast delivery. Great to see American based service. Shop Safety Equipment with everyday low prices and fast shipping. I sincerely apologize for your inconvenience and frustration. We understand the importance of providing value for your money, and we're glad that you found our prices to be favorable. Hi Walt, We're delighted to hear that you had a positive experience with our website. Wrapup review when products arrive and seeing as it's local I'd expect that will be by Saturday. If a seller is not responding to customer service, returns, refunds and other issues contact Walmart.com. The order ID is 814909 so if you can arrange the refund please do. I look forward to what other deals I might find in the future with this company. Customer service was kind enough to send another one. It was easy to navigate the website. They DO NOT ANSWER EMAILS from concerned customers about our orders. Please let us know if there is anything we can help you with. I should have done my research and read reviews first. Get Deal. We look forward to serving you again in the future.Thank you once again for your kind words! On the vey odd occasion a delivery has been "lost" in transit to Australia JB has sent me a replacement, without argument. Suggested companies are based on peoples browsing tendencies. Reply from JB Tools. It's great to hear that you had a positive purchasing experience and found the process to be easy. We are currently investigating the issue and will do everything in our power to rectify the situation promptly.To ensure that we address your concerns effectively, could you please provide us with your order details, including the order number and any relevant contact information? Product returns for repair will not be accepted without an RGA number from JB Industries. We constantly strive to offer competitive pricing without compromising on the quality of our products. They lie about shipping and say they shipped when they dont even create a label, they fake create a label and lie about it, and drag their butts before they ship. Based on 8 customer reviews JB Tool Sales is rated 1.2 out of 5 stars. Shop Chemicals & Compounds with everyday low prices and fast shipping. JB Tools will tell you none of this, of course. All prices are in USD 2023 JB Tools Inc. Genius Ecommerce by 1Digital. Hi Atkins, I'm glad to hear that you found the ordering process easy and that you were able to get a fair price with free shipping! Hi Michael, Thank you for taking the time to give our staff this tribute. We strive to respond to all customer inquiries in a timely and professional manner, and we apologize if we failed to do so in your case.We would appreciate the opportunity to address your concerns and make things right. Customer Reviews are not used in the calculation of BBB Rating. We appreciate your patience and understanding as we address this matter promptly.Thank you for bringing this to our attention, and we look forward to resolving it for you as soon as possible. We take pride in providing great customer service! I sincerely recommend purchasing your tools from a company that doesnt charge you a 25% fee to return your item, offers true customer support and cares about the smaller guys that pay to keep them in business. Communication is the most important part of a business, dont blow off your customers like we are nothing, it takes 2 seconds to answer an email but you dont feel we are worth 2 seconds. All paperwork accompanying shipment must note the assigned RGA number. Prices were great. Hi Steve, At JB Tools, we understand the importance of offering competitive prices to our customers. I love this site, cheap and fast shipping. Hi Betty, We appreciate your kind words and a 5 star review. Your feedback is valuable to us, and we would like to make things right. The 65% Off JB Tool Sales offer may expire anytime. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. 28251 Reviews. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Hi Scott, Thank you for the 5 star review! We're thrilled to hear that ordering online from JB Tools was quick and easy for you, and that you were able to take advantage of a coupon code to make your purchase even better. Bought a Midtronics battery tester from JB Tool Sales online and got the best price ANYWHERE with the quickest shipping and service you will ever find. It was a tire bar. Their contact information including business name, phone number, address and email are unavailable. Shop Safety Equipment with everyday low prices and fast shipping. Tools were easy to find and were reasonably priced. Order process smooth. I'll be using this site for future purchases. If you would like assistance with your order or have any further concerns, please reach out to our customer support team. We also ensure all reviews are published without moderation. Shop AC Tools with everyday low prices and fast shipping. Product that needs repackaging will be charged an additional 5%. We are here for you anytime! Please let us know if there is anything we can help you with. Shopping and ordering was very quick and easy. Shop Shop All with everyday low prices and fast shipping. We strive to offer fair and competitive prices to ensure our customers get the best value for their money. We sell hand tools, garage tools, automotive lighting, power tools, shop equipment and tool storage. If you have any further questions or need assistance, please feel free to reach out.
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